aim of the User Satisfaction Survey is to gather the perception of the NSO’s
users with regards to the quality and timeliness of data produced by the
NSO. Users are asked about their
perception with regards to the quality, timeliness and usefulness of NSO News
Releases and tailor-made requests provided. Other statistics gathered from this
survey relate to the purpose of using NSO data, quality of NSO data in comparison
with statistics produced by other organisations, trust of users in NSO
statistics, frequency of submitting tailor-made requests, and frequency of
accessing the NSO website.
description of survey
last User Satisfaction Survey was carried out in 2014 amongst all users who asked
for a tailor- made requests through the website’s request form in 2012 and 2013,
together with all those users who are subscribed to receive the News Releases
produced by the NSO. The questionnaire was sent by email. Questions were based on previous versions of
the User Satisfaction Survey carried out by the NSO, and on Eurostat’s user
satisfaction survey questionnaire together with the proposed guidelines.
and reliability of data
the survey is carried out amongst users of the NSO’s data, all responses are eligible.
It is not possible for individuals who do not make use of NSO data to participate
in this survey. A data entry tool was
developed with the required logical checks on the data being implemented. This
was done in order to reduce data entry errors.
and punctuality of data
last User Satisfaction Survey, carried out in 2014, referred to users of
statistics during the preceding two calendar years.
and clarity of data
results of the 2014 User Satisfaction Survey are made available in a News Release which can be accessed from the
and comparability/consistency of data
The User Satisfaction
Survey is not carried out on a regular basis. Moreover, different methodologies
were used to compile the data in 2014 when compared to the previous rounds,
including the mode of collection. Data
is thus not comparable over time.