User Satisfaction Survey

Relevance

The aim of the User Satisfaction Survey is to gather the perception of the NSO’s users with regards to the quality and timeliness of data produced by the NSO.  Users are asked about their perception with regards to the quality, timeliness and usefulness of NSO News Releases and tailor-made requests provided. Other statistics gathered from this survey relate to the purpose of using NSO data, quality of NSO data in comparison with statistics produced by other organisations, trust of users in NSO statistics, frequency of submitting tailor-made requests, and frequency of accessing the NSO website.

Methodological description of survey

The last User Satisfaction Survey was carried out in 2014 amongst all users who asked for a tailor- made requests through the website’s request form in 2012 and 2013, together with all those users who are subscribed to receive the News Releases produced by the NSO. The questionnaire was sent by email.  Questions were based on previous versions of the User Satisfaction Survey carried out by the NSO, and on Eurostat’s user satisfaction survey questionnaire together with the proposed guidelines.

Accuracy and reliability of data

Since the survey is carried out amongst users of the NSO’s data, all responses are eligible. It is not possible for individuals who do not make use of NSO data to participate in this survey.  A data entry tool was developed with the required logical checks on the data being implemented. This was done in order to reduce data entry errors.

Timeliness and punctuality of data

The last User Satisfaction Survey, carried out in 2014, referred to users of statistics during the preceding two calendar years.

Accessibility and clarity of data

The results of the 2014 User Satisfaction Survey are made available in a News Release which can be accessed from the NSO’s website.

Coherence and comparability/consistency of data

The User Satisfaction Survey is not carried out on a regular basis. Moreover, different methodologies were used to compile the data in 2014 when compared to the previous rounds, including the mode of collection.  Data is thus not comparable over time.

Questionnaire

​sources and methods

Methodology and Research

 Contact Information:

 
Ms Anne Marie Pace
Head of Unit​
2599 7301
research.nso@gov.mt