Freedom of Information Act

Eligible persons are entitled to submit Freedom of Information (FOI) requests to all established Public Authorities, including those listed under the Ministry for Finance – Resources

Submitting a Request / Complaint

Eligible Persons

In order to be eligible to submit FOI requests, a person has to be a resident in Malta and to have been so for a period of at least five years. Such person has to be also either a citizen of Malta or a citizen of any other member state of the European Union or a citizen of any other state the citizens of which have a right, in virtue of any treaty between such state and the European Union, to be treated in Malta in the same manner as citizens of member states of the European Union.

FOI requests or Complaint forms have to be submitted in writing, and can be sent by e-mail to [email protected]  or through the FOI portal via the e-ID or through the online form.

The Malta Statistics Authority – National Statistics Office

The National Statistics Office (NSO) is the executive arm of the Malta Statistics Authority as established by the Malta Statistics Authority Act, Cap. 422 of the Laws of Malta.  The NSO is headed by the Director General and is made up of six directorates:

  • Economic Statistics;
  • Business, Sectoral and Regional Statistics;
  • Social Statistics;
  • Data Resources, IT and Methodology;
  • Corporate Services; and
  • Finance.

The first 3 directorates are directly responsible for statistical subject-matter domains.  The Data Resources, IT and Methodology Directorate is tasked with assisting domain units in data management, information security, and methodological issues whilst helping the office reach a higher degree of efficiency in terms of processes and IT infrastructure.  The Corporate Services and Finance Directorates provide lateral support to all units for matters related to human resources, dissemination, risk compliance and finance.  Other horizontal functions are the Legal and Central Management Units.

General description of the categories of documents held:

  • Agreements with external suppliers for the provision of works and services;
  • Documents related to recruitment process;
  • NSO policies;
  • IT specifications and related documents;
  • List of EU Regulations and Directives used in the statistical compilations of the office;
  • Questionnaire templates used for the collection of statistical information;
  • Manuals of procedures and technical reports (including but not limited to quality and metadata reports);
  • Methodological manuals and classifications;
  • Descriptive documents of business processes;
  • Reports of meetings attended abroad;
  • Applications submitted by third parties (including local and foreign researchers) requesting access to various forms of statistical data;
  • Descriptive documents of business processes.
Information to be Provided

When submitting an FOI Request, applicants will be required, apart from providing contact details, to give an indication of the document / information that they wish to obtain. They will also need to indicate the format in which they wish to receive such document / information, namely as a hard copy/print-out, as an electronic copy, in the form of a summary / excerpt of contents or by on-site inspection of the document / information in question. Copies of the ID card or passport and/or additional documentation, as deemed necessary may be requested by NSO, in the case of requests relating specifically to the individual, individual’s assets/interests/right of access.

Types of Requests

In essence, one may ask for any article that is held by NSO and on which information has been recorded in whatever form, including electronic data, images, scale models and other visual representations, and audio or video recordings, regardless of whether the information can be read, seen, heard or retrieved with or without the aid of any other article or device. One may also ask for documentation which contains policies, principles, rules or guidelines in accordance with which decisions or recommendations are made in respect of members of the public (including bodies corporate and employees of NSO in their personal capacity). Furthermore, eligible persons have the right to request information (in the form of a written statement) on a decision or recommendation made in their respect or in respect of a body corporate which they represent.


FOI requests will be duly acknowledged by NSO. The acknowledgement forms will include a unique reference number and an indication of the date by when the response will be given. The forms shall also include specific information related to NSO, such as its address, telephone numbers, e-mail addresses, opening hours and also details of its internal complaints’ procedure.

Checks to be carried out by NSO

On receipt of the application form, NSO will verify whether the request qualifies as an FOI request and will inform the applicant accordingly if this is not the case. If it transpires that additional information / documentation is required, applicants will be contacted by NSO to whom the request has been submitted and they will be provided with all possible assistance in order to ensure that such request complies with the provisions of the Act. This notwithstanding, when submitting an FOI request, applicants are not required to provide any justifications for requesting any documentation / information.

NSO will also verify whether the requested document / information is held at its end. If this is not the case NSO will seek to identify the proper entity to whom the request should be submitted and will transfer such application accordingly (informing the applicant in the process). If no alternative entity is identified (meaning that the document / information cannot be traced at any Public Authority) the applicant will be informed accordingly.

Processing of request

Once it establishes that a request is an FOI request and can be addressed from its end, NSO will determine whether it can provide the applicant with the document / information requested (in full or in part) or whether it will refuse the request. Prior to taking a decision in this regard, NSO shall consider whether any of the exemptions listed in the FOI Act apply. NSO will submit notification of whether the request will be accepted or not within 20 working days from its receipt. An additional 20 working days extension can be further applied, bringing up the total to a maximum of 40 working days from the date of the receipt of the original request.

Payment of Fee

When submitting a response to the Applicant, NSO shall indicate whether any fees apply. If applicable, such fees shall cover only the costs related to making a document available to the applicant, namely hours of processing, costs of photocopies / faxes and digital media and costs related to inspections. Notwithstanding the above, the total applicable fee shall not exceed €40. No additional fees can be incurred for submitting applications or complaints.

The application of fees is regulated by Fees Charged by Public Authorities for Access to Documents Regulations.

Remedial Action

If the applicant is not satisfied with the response provided by NSO vis-à-vis its request, the applicant is entitled to submit a complaint to NSO. If, subsequently, the applicant remains unsatisfied with the response received, s/he may lodge an appeal with the Information and Data Protection Commissioner (IDPC). If the applicant remains dissatisfied with the outcome of the appeal s/he may appeal to the Information and Data Protection Tribunal and, subsequently, to the Court of Appeal.   The FOI Act, list the following as reasons for complaints:
  • The Public Authority has applied an extension to the 20-working day deadline to notify the application whether access would be given to the document / information requested
  • The Public Authority has imposed a fee which is deemed to be excessive
  • The document is not being provided in the requested format
  • The request is being refused (for e.g. request not deemed to be an FOI request)
  • The Public Authority does not respect the 20 working day deadline (or the deadline indicated in the notification of extension, if applicable) for submitting a response
Applicants may submit a complaint through the IDPC’s website by clicking here.

Receiving documentation / information

Whenever NSO communicates a decision to an Applicant that access to a document / information will be granted, the applicant shall also be invited to effect payment of fees (if applicable). Within 10 working days following payment, the NSO will provide the document / information in the same format as the applicant had originally requested or, if this is not possible, in any other format deemed appropriate by NSO. Applicants who submit requests through the FOI portal ( may be provided with the possibility of downloading the document / information directly from the site.

If no fee will be charged, the document / information will be provided within 10 working days following notification. The request shall be considered to have been abandoned by the applicant if payment is not effected within 20 working days following notification. 

Information provided according to Article 17 of the Freedom of Information Act may be viewed by accessing the above links or by contacting the Freedom of Information Officer, National Statistics Office, Lascaris, Valletta, VLT 2000.

Kalkulatur tal-Inflazzjoni Kalendarju tal-Istqarrijiet tal-Aħbarijiet Talbiet għat-Tagħrif Mistoqsijiet dwar il-Kodiċi tan-NACE
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